Returns

NESTLÉ PURINA PETCARE RETURNS AND AFTER SALES

1 Cancellations
If you cancel your order before you have received Products, you are entitled to refuse the delivery of the Products and we will refund you in full without undue delay and in any event within 14 days after you have notified us of cancelling your order.

2 Right of Withdrawal
You may decide to cancel your contract at any time from the date of the shipment confirmation up until the date that is 14 days from receipt by you of the Products (or in the case of partial delivery, 14 days from receipt of the last of the Products forming part of the same order) by calling our Customer Services Team on 0800 001 4008 (UK Freephone).
Once you have notified us of your intention to return the Products, you will have 14 days to return the Products to us, in accordance with our return policy detailed in Article 4.4 of these General Conditions of Sale. You are liable for any diminished value of the Products resulting from the handling by you, other than what is necessary to establish the nature, characteristics and functioning of the Products.

3 Effects of withdrawal
If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4 Return Policy
When you return the Products to us, you must return them in an undamaged and unused condition at your expense (unless the Products are faulty or not as described). Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To help us process your request, you should return the Products with a completed returns form which you can request by contacting a member of our Customer Services Team or via your account on the website.
At your expense (unless the Products are faulty or not as described), you shall send back the Products, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
Your legal rights regarding defective Products (those that are faulty or not as described) are not affected affected by your rights of return and refund in this Article or by anything in these Conditions of Sale.
Please contact our Customer Services Team for help or more information on returning an order by logging into your account or calling us on 0800 004 4008.